WEAPON OUTFITTERS SHIPPING POLICY
At Weapon Outfitters, we want you to shop with confidence and not be dissuaded by high shipping costs. That's why, for nearly all our orders, we offer $5 Flat Rate Standard Shipping for our Domestic orders. Some weight and volume exclusions do apply. Additional shipping may be assessed for Alaska, Hawaii, U.S. Territories, and International Shipping.
Optional expedited shipping is available via FedEx, keep in mind however we are unable to guarantee 2-Day shipping over the weekend. Orders placed after 1300 PST on Friday will ship the following Monday, regardless. Our default delivery method utilizes either UPS, or USPS First Class and Priority Mail for most orders, which tends to take anywhere between 2-7 business days on average, and depending on your delivery address.
Use the USPS Postage Calculator to estimate delivery time from our facility in Redmond, WA 98052. Orders received before 1300 PST will typically* ship same day, Mon-Fri.
Some items, like custom complete upper receiver groups, the MAWL and lasers, and high-end optics may have extra shipping charges, often built-in to the cost of the item. We do this in order to secure parcel delivery by insuring the parcel and requiring signature confirmation. In our efforts to combat fraudulent purchases, sensitive items (such as uppers, optics, lasers) are required to ship to home addresses that match billing addresses and may require additional validation after the point of sale.
Weapon Outfitters reserves the right to cancel and refund any order that appears fraudulent. We work with industry partners to identify bad actors, patterns of behavior, and other suspicious activity in order to combat identity theft and fraudulent purchases. Please, secure your data on your devices and do your best to protect against identity fraud.
*Note: Same Day shipping may not apply during holidays and industry events, such as Shot Show.
RETURNS / CANCELLING YOUR ORDER
Weapon Outfitters stands by the products we sell -- if your item has a defect in material or workmanship: we offer full refunds or equal value exchanges. We correct our shipping mistakes at no cost to you. Otherwise, be advised that returns/exchanges may be subject to restocking fees that at minimum cover shipping and credit card processing fees, up to 30% of the cost of the item (if sealed). Select items, such as gas masks, may not be returned. Contact us for sizing questions before purchasing if unsure.
Items with restrictions to states or municipalities (ex. Magazines) will not ship. You will be refunded minus the credit cards fees. Know your local laws before ordering. If you live in a state that allows for magazine rebuild kits, you must contact us prior to placing an order.
Please read item descriptions: Items that are made on demand such as most t-shirts ship from a seperate printing company. Pre-Order items will be noted in the Product Name and Description, along with their estimated lead times. Pre-ordered items may be subject to a non-refundable deposit up to 50% of the cost of the item.
MISSING, STOLEN PACKAGES
Weapon Outfitters is responsible for items up to the point of shipping, and once the order has shipped, it is the responsibility of the carrier to deliver in a timely manner to the address you've provided.
Weapon Outfitters is NOT responsible for any of the following situations:
Wrong address delivery due to incorrect input by the customer during the order process
Missing or stolen packages that track as being delivered
Damage to prodcuts during shipping or delivery*
We recognize that package theft appears to be on the rise, it is advisable to try to time your delivery to days when someone may be at home to receive the parcel. If your package is missing, and the carrier is showing as having delivered the parcel, contact the carrier first and the Delivery Person may be able to recall details about the delivery. Be advised, the carriers require a police report if you intend to file a claim and are suspecting package theft. Please do so, as that may assist with reimbursement. We insure our packages with the carriers in order to safeguard delivery, but please be vigilant.
*Note: We do our best to pack your items securely. If you feel our packing was inadequate and resulted in damage to your items, please photo document the packaging and the product and email us at firstname.lastname@example.org so that we can assess the claim for reimbursement or replacement as soon as possible.
Items will be headed and clearly marked with PRE-ORDER and a shipping estimate (B.E. Meyers MAWLs, for example). If any other in-stock items are added with PRE-ORDER items, the full order will ship complete when the PRE-ORDER Item is available to ship. If you need split shipments, you must contact us to make arrangements and pay the full cost of shipping each parcel. Pre-Order items can be refunded if requested, minus the credit card fees up to 50% of the cost of the item (this is only in cases of items that are made to order, such as the Ops-Core Helmets). Email us at email@example.com if you have any questions before placing your pre-order.
Note: The most rapid way to receive updates regarding lead times is generally on Instagram, Twitter, or Facebook. Follow our social media and you can also Direct Message us there for quicker responses.
International orders are possible only on a select number of items. Any items considered part of ITAR are not available for export. Media, clothing, and gear may be ordered for international shipment. Orders placed for items that are restricted from export will be cancelled and refunded minus a 5% processing fee. Be advised that international shipping for in stock items may take up to 10 business days.
Shipping rates are calculated by country and subject to USPS rates. Use the USPS Postage Calculator to estimate delivery time from our facility in Redmond, WA 98052.
With regard to duties and taxes, the purchaser is responsible for payment of all applicable duties, taxes, and other local fees. Weapon Outfitters is not responsible for items seized or rejected by Customs.